In this episode of Untrended, Nic is joined by CEO Jon Lonsdale, Senior Copywriter Louise Brooks, and Senior Account Director Lottie Hutchins to get into the weeds of feedback.
We all know feedback is meant to help; it’s how we make things better. But in recent working culture – where most of us have been trying to be kinder, more inclusive, and more mindful of how we communicate – has feedback started to lose its edge?
We have some hearty back and forth about whether the shift toward a more polite and considerate work culture is affecting the honesty and clarity of feedback, giving our take on the plight of toxic positivity – and whether we’ve reached a point where trying to be kind prevents us from engaging in meaningful conversations.
We also discuss our approaches towards client feedback, including how to navigate the tricky line between where to push back and where to accept defeat – and why we should always have compassion for clients, even when they’re subjecting us to ‘feedback by committee’.
Hear first-hand what the best and worst feedback we’ve all personally received is, from being told we’re too chaotic, to simply not good enough to do the work!!! Plus, witness our very own CEO’s shocking confession that made the other guests gasp out loud…
No two episodes are the same, but all are packed with agency insights, strategic smarts, and a generous serving of nonsense chat. This time, we cover:
All this and more on Untrended. Listen or watch wherever you get your podcasts – and don’t forget to hit subscribe
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